It has nothing to do with politics. There are, according to scientists, and those who are much wiser than I, approximately 24 hours in a day. If so, and I have no reason debate the number of hours in a day, on Thursday I spent my noon hour – and it was twenty-six minutes, dealing with Dish Network. Thursday evening, during my first call, I spent one hour, four minutes, and thirty-two seconds on the phone with Dish Network. The third call lasted thirty two minutes. Give or take a few minutes, I spent a grand total of approximately two hours on the phone with Dish Network.
If a day is indeed 24 hours, and I spent two hours on the phone, that is approximately 1/12 of the entire day. During that time, I once screamed so loud that I upset the cat. I’ve never been so frustrated with a service call that I actually screamed. I did, today. I had good reason to scream. The idiot person from some out-sourced call center refused to allow me to speak to customer service. I repeatedly asked to do so, for over twenty minutes.
I went from there to a supervisor who transferred me to technical support who had no earthly idea how to access equipment numbers. The person who finally referred me to a supervisor did not know what a satellite dish is. I kid you not. She did not know what a satellite did, or how it functioned. I kid you not. Now, having spent quite a few years as a lobbyist working with NASA, I am well able to explain the functionality of a satellite, dish, and receiver.
Yes, I screamed.
The technical idiot was, well, an idiot. She needed me to be in front of the receiver to tell her the numbers of the product. Yes, she did. I decided not to put up with it and decided to try, one more time. The person I was talking to hung up on me. I was finally put through to a senior supervisor. I ended up spending $150 or so on the latest technology. At least I’ll be able to record the Met. It will also work with my new smart TV.
I was frustrated. It didn’t help that I’m exhausted. The moral of the story is that idiots appear to have far more power than they should.